If you are contacting us about an existing order, please include your order number and the email address used at checkout.

Providing these details helps our customer care team locate your purchase and assist with your enquiry more efficiently.

Choosing fragrance is personal. If you have a question about one of our scented candles, reed diffusers, home fragrances or curated fragrance sets, our team will be happy to provide additional product information.

When contacting us, please include the product or fragrance name whenever possible so we can assist you more efficiently.

Our team can help with questions relating to product details, fragrance profiles, product use and general care information.

If your order arrives damaged, incomplete, incorrect, or materially different from the product you ordered, please contact our customer care team promptly.

To help us review the issue, please include:

• Your order number.
• A brief description of the issue.
• Clear photographs or videos of the product, where appropriate.
• A photograph of the shipping label and exterior packaging if the item was damaged during delivery.

Once we have reviewed the information provided, our customer care team will advise you of the appropriate next steps.

Please contact our customer care team before sending merchandise back to us.

Please do not automatically send returns to our registered business address. Once your request has been reviewed, our customer care team will provide the appropriate return instructions and return destination where applicable.

Our customer care team is available daily from 8:00 AM to 10:00 PM.

For the quickest assistance, email us at service@averozaral.com with as much relevant information as possible.

You may also contact us by phone at +86 158 0704 6302 .