Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending any product back, email service@averozaral.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• For damaged, leaking, incomplete or incorrect orders, photographs of the product, exterior packaging and shipping label where available.

Customer support will review your request and provide the appropriate return instructions if the return is approved.

Except where a product is damaged, defective, incorrect, incomplete, or applicable law provides otherwise, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with all original components, accessories, inserts and included materials.
• Returned in its original protective and presentation packaging where reasonably possible.
• In a condition that allows reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the outer shipping package does not automatically make a product ineligible for return, provided the product itself otherwise satisfies the applicable return conditions.

Averozaral™ offers scented candles, reed diffusers, home fragrance products and fragrance sets. Minor variations may occur between production batches or individual products.

Fragrance perception is inherently personal and may vary from person to person depending on environment, room size, temperature and individual scent preference.

If you decide that you do not prefer a fragrance, appearance or style after receiving an otherwise conforming product, the request may be treated as a preference-based return and remains subject to the eligibility conditions in this policy.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

The return destination may differ from Averozaral™'s registered business address depending on the product, fulfillment location and return-processing facility.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost or ineligible for processing.

Certain products may not qualify for preference-based returns because of their condition, use, personalization, safety considerations or other legitimate reasons. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Candles that have been burned or materially used.
• Reed diffusers or fragrance liquids that have been opened and materially used.
• Used diffuser reeds or other consumable fragrance components.
• Products that have been intentionally altered, misused or damaged after delivery for reasons unrelated to an original product problem.
• Returned products missing substantial components or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If a product arrives damaged, broken, leaking, defective, incomplete, incorrect, or materially different from the product ordered, contact us within 7 calendar days after delivery.

Please include your order number, a clear description of the issue, and clear photographs or videos showing the product, affected area, packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return arrangement, or other reasonable resolution based on the circumstances.

Where a confirmed problem is attributable to us, you will not be required to bear additional reasonable costs caused by that error.

Preference-based returns: If a return results from a change of mind, personal fragrance preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that a product was damaged, defective, leaking, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear reasonable additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. Where a confirmed error attributable to us applies, eligible original shipping charges may be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Please package fragrance products carefully to reduce the risk of breakage, leakage or other damage during return transit.

Averozaral™ cannot guarantee receipt of a return package that is shipped without tracking or sent to an address not provided by customer support.

For preference-based returns, the customer is generally responsible for the return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued by us.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be physically returned.

Exchanges depend on current inventory and product availability.

If an approved exchange product is unavailable, customer support may offer another appropriate resolution or ask you to complete an approved return and place a new order for the desired product.

Products exchanged because of personal fragrance or style preference remain subject to the applicable preference-based return conditions.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

If an order can no longer be cancelled, you may request an eligible return after delivery in accordance with this policy.

This policy is intended to explain our standard return, exchange and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

If you have a question about a return, refund, exchange, damaged order or cancellation, contact:

Averozaral™ Customer Support
Email: service@averozaral.com
Phone: +86 158 0704 6302

Customer service is available daily from 8:00 AM to 10:00 PM.